KYC and Verification

At Interwetten, verifying your identity is a fundamental part of our commitment to maintaining a secure and trustworthy gaming environment. This process is not merely a formality, it is a crucial measure designed to protect you, our platform, and the integrity of online gambling. By confirming your identity, we prevent fraud, deter underage gambling, and comply with strict regulatory obligations imposed by our licensing authority. This ensures that Interwetten remains a fair and responsible place for all our players.

KYC stands for "Know Your Customer." It is a mandatory process for financial institutions and regulated online gambling operators like Interwetten. KYC involves collecting and verifying your personal information to confirm your identity. The primary objectives of KYC are to prevent financial crime, such as money laundering and terrorist financing, and to ensure that we are dealing with legitimate individuals who are legally permitted to use our services. This process establishes trust and transparency between you and Interwetten.

Verification is an ongoing process that may be triggered at several points during your relationship with Interwetten. You will typically be asked to complete initial verification upon registration or before your first withdrawal. Further verification may be required if:

• Your cumulative deposits or withdrawals reach a certain threshold.
• There are changes to your personal information.
• Your account activity is deemed unusual or inconsistent with previous patterns.
• Our internal security systems flag a potential risk.
• Regulatory requirements or our licensing authority mandate additional checks.

It is important to complete these requests promptly to avoid any interruption to your account services.

To complete our verification procedures, Interwetten may request various documents. These documents help us confirm your identity, address, and the legitimacy of your payment methods. The specific documents required will depend on the nature of the verification needed. We will always clearly communicate what is required and how to submit it securely.

For proof of identity, we generally require a clear, colour copy of one of the following valid government-issued identification documents:

• Passport (photo page)
• National ID Card (both front and back)
• Driving Licence (both front and back)

The document must be current, not expired, and clearly show your full name, date of birth, photograph, signature, and the document's expiry date. All four corners of the document must be visible.

To verify your residential address, we typically require a recent utility bill or bank statement. This document must:

• Be dated within the last three months.
• Clearly display your full name.
• Show your current residential address.
• Be issued by a recognised institution (e.g., bank, utility provider, government agency).

Examples include electricity bills, gas bills, water bills, landline phone bills, or official bank statements. Mobile phone bills are generally not accepted. The document must be a full page, with all four corners visible.

To ensure the security and legitimacy of funds, Interwetten requires verification of the payment methods used on your account. Depending on the method, this may involve:

• Credit/Debit Cards: A clear photo of the front of the card, showing the first six and last four digits of the card number, your name, and the expiry date. The CVV/CVC number on the back should be covered for security.
• E-Wallets (e.g., Skrill, Neteller): A screenshot of your e-wallet account page, clearly showing your name and the email address or account ID linked to the e-wallet.
• Bank Transfers: A bank statement showing your name, account number, and the bank's logo.

This verification confirms that you are the legitimate owner of the payment method used for transactions.

In certain circumstances, particularly when transactions involve significant amounts, Interwetten may be required to conduct Enhanced Due Diligence (EDD) and request proof of your source of funds (SoF) or source of wealth (SoW). This is a regulatory requirement to prevent money laundering and ensure funds are legitimate. Documents that may be requested include:

• Bank statements showing the origin of funds.
• Payslips or employment contracts.
• Tax returns.
• Inheritance documents.
• Sale of property documentation.

Any information provided will be treated with the strictest confidence and used solely for compliance purposes.

Once you submit your documents, our dedicated verification team will review them. We aim to process all verification requests as quickly as possible, typically within 24 to 48 hours. However, during peak times or if additional information is required, this timeframe may be extended. You will be notified via email or through your Interwetten account once your documents have been reviewed and your verification status updated. Please ensure all submitted documents are clear, legible, and meet the specified requirements to avoid delays.

Interwetten takes the security of your personal information and documents very seriously. All submitted documents are stored securely in compliance with data protection regulations, including the General Data Protection Regulation (GDPR). Access to these documents is strictly limited to authorised personnel involved in the verification process. We employ robust technical and organisational measures to protect your data from unauthorised access, disclosure, alteration, or destruction. Your privacy is paramount to us.

Interwetten is fully committed to combating money laundering and terrorist financing. Our KYC and verification procedures are integral to our Anti-Money Laundering (AML) compliance framework. We operate under the strict guidelines set by our licensing authority and international AML regulations. By verifying customer identities and monitoring transactions, we actively contribute to preventing illicit financial activities and maintaining a safe and lawful online gaming environment.

Preventing underage gambling is a core responsibility for Interwetten. Our age verification processes are designed to ensure that only individuals who are 18 years of age or older (or the legal age for gambling in their jurisdiction, if higher) can access and use our services. During identity verification, we meticulously check your date of birth against your provided identification documents. Any attempt by a minor to register or gamble will result in immediate account closure and reporting to relevant authorities, if necessary. We are dedicated to protecting vulnerable individuals.

If your verification is delayed, it usually means that the documents provided were unclear, incomplete, or did not meet our specific requirements. We will contact you to request new or additional information. If verification is ultimately unsuccessful, despite multiple attempts and submissions, we may be unable to offer you our services. This decision is made in adherence to our regulatory obligations and for the security of our platform. We will always strive to provide clear reasons for any unsuccessful verification.

Should you have any questions or require assistance with the KYC and verification process, our customer support team is available to help. You can reach us via our live chat feature, email, or telephone, as detailed on our 'Contact Us' page. Please do not hesitate to get in touch if you are unsure about which documents to provide, how to submit them, or if you encounter any issues during the process. We are here to guide you through each step and ensure a smooth experience with Interwetten.