Responsible Gambling

Interwetten is dedicated to providing a safe and enjoyable online gambling environment. We understand that for most of our customers, gambling is a form of entertainment. However, we also recognise that for a small number of individuals, gambling can become problematic. Our Responsible Gambling policy outlines the measures we have implemented to prevent problem gambling, protect vulnerable individuals, and promote responsible gaming practices across all our platforms.

We operate under strict regulatory guidelines and are committed to upholding the highest standards of player protection. This commitment is integral to our operations and extends to providing tools and resources that empower our customers to manage their gaming habits effectively. We continually review and update our policies and procedures to ensure they remain effective and aligned with best practices in responsible gambling.

Problem gambling can manifest in various ways and is not always immediately apparent. It is important to be aware of the potential signs, both in yourself and in others. These signs can include:

• Spending more money or time on gambling than you can afford or intended.
• Feeling a need to be secretive about your gambling activities.
• Having difficulty controlling, stopping, or cutting back on gambling.
• Neglecting responsibilities at work, school, or home due to gambling.
• Chasing losses, meaning you try to win back money you have lost by gambling more.
• Borrowing money or selling possessions to fund gambling.
• Experiencing financial problems as a result of gambling.
• Feeling anxious, irritable, or depressed due to gambling.
• Losing interest in other activities or hobbies.
• Gambling to escape from problems or unpleasant feelings.

If you recognise any of these signs in yourself or someone you know, it is crucial to seek help and support. Interwetten encourages a proactive approach to managing your gambling behaviour.

Gambling should always be viewed as a form of entertainment, not a way to make money. To keep your gambling experience enjoyable and controlled, consider these guidelines:

• Set a budget for your gambling activities and stick to it. Never gamble with money you cannot afford to lose.
• Set time limits for your sessions and take regular breaks.
• Do not chase losses, accept them as the cost of entertainment.
• Avoid gambling when you are feeling stressed, upset, or under the influence of alcohol or drugs.
• Balance gambling with other activities and hobbies in your life.
• Remember that gambling outcomes are based on chance, and there is no guaranteed way to win.

Interwetten provides various tools to help you maintain control over your gaming.

Interwetten offers robust tools to help you manage your spending effectively. You can set personal limits on your account for deposits, losses, and wagers. These limits can be configured for daily, weekly, or monthly periods.

• Deposit Limits: Restrict the maximum amount of money you can deposit into your Interwetten account within a specified timeframe.
• Loss Limits: Define the maximum amount of money you are willing to lose within a chosen period. Once this limit is reached, you will be prevented from placing further wagers until the period resets.
• Wager Limits: Control the total amount of money you can stake on bets within a set timeframe.

You can adjust these limits at any time through your account settings. Any request to increase a limit will typically take effect after a cooling-off period, as required by our licensing authority, allowing you time to reconsider. Decreasing a limit, however, will usually take effect immediately.

If you feel you need a short break from gambling, Interwetten offers time-out options. A time-out allows you to temporarily restrict access to your account for a defined period, typically ranging from 24 hours to several weeks. During a time-out, you will not be able to deposit funds or place bets.

This feature is designed to provide a short cool-off period, giving you space to reflect on your gambling habits without committing to a longer self-exclusion. You can initiate a time-out directly from your account settings. Once the chosen period expires, your account access will be automatically restored.

For individuals who feel they need a more significant break from gambling, Interwetten provides a comprehensive self-exclusion programme. Self-exclusion allows you to voluntarily close your account for an extended period, typically six months, one year, three years, or five years, or even permanently.

During a self-exclusion period, you will not be able to log in, deposit funds, or place any bets on our platform. We will also take reasonable steps to prevent you from opening new accounts with Interwetten during this time. Any funds remaining in your account during a self-exclusion will be returned to you in accordance with our terms and conditions.

Self-exclusion is a serious commitment. Once activated, it cannot be reversed until the chosen period has elapsed. To initiate a self-exclusion, please contact our customer support team, who can guide you through the process and provide further information.

Interwetten is strictly committed to preventing underage gambling. It is illegal for anyone under the age of 18 (or the legal age of majority in their jurisdiction, if higher) to open an account or gamble on our platform. We employ robust age verification procedures during the registration process, which may include requesting identification documents.

We encourage parents and guardians to take an active role in supervising their children's online activities. If you suspect that a minor has registered an account with Interwetten, please contact us immediately. We will investigate the matter thoroughly and take appropriate action, including account closure and reporting to relevant authorities.

We also advise the use of filtering software to prevent minors from accessing gambling websites. Several reputable software solutions are available for this purpose.

To help you keep track of your gaming activity, Interwetten offers reality checks and session reminders. These tools are designed to provide periodic notifications during your gaming sessions.

• Reality Checks: These pop-up messages appear at predetermined intervals (e.g., every 30 minutes or hour) during your play. They provide a summary of your session, including the duration of play and your net winnings or losses. This helps you to pause, reflect on your activity, and decide whether to continue playing or take a break.
• Session Reminders: You can set a specific duration for your gaming session. Once this time limit is reached, a notification will appear, prompting you to consider ending your session.

You can customise the frequency of these reminders or disable them entirely through your account settings, though we strongly recommend keeping them active as a responsible gaming practice.

If you are concerned about your gambling habits, taking a self-assessment can be a helpful first step. Interwetten provides access to self-assessment questionnaires that can help you evaluate your relationship with gambling. These questionnaires typically ask a series of questions about your gambling behaviour, thoughts, and feelings.

The results of a self-assessment are intended to be a guide, not a definitive diagnosis. They can provide insight into whether your gambling might be moving from a recreational activity to a potential problem. If your self-assessment suggests that you may be at risk, we encourage you to utilise the responsible gaming tools available on Interwetten and to seek further support from professional organisations. Your privacy and well-being are paramount to us.

If gambling stops being fun, free and confidential help is available. These organisations are independent of this site and of any operator:

International support (any country)

• Gambling Therapy (free global online support in 30+ languages)
• GamCare, National Gambling Helpline · Helpline: 0808 8020 133
• Gamblers Anonymous (international 12-step fellowship, find local meetings)